1. Introduction
HOLENTRIX LTD (“we”, “us”, or “our”) operates websites and mobile applications (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect information about you when you use our Services.
By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.
2. Information We Collect
We may collect the following categories of information:
- Usage Data: Information about how you access and use our Services, such as device type, operating system, app version, pages visited, time spent, and interactions within the app.
- Device Information: Information about the device you use, including hardware model, unique device identifiers, and network information.
- Analytics Data: Aggregated, anonymised data collected to help us understand user behaviour and improve our Services.
- Advertising Data: If our Services display advertisements, third-party advertising partners may collect certain data to serve relevant ads (see Section 5 below).
- Contact Information: If you contact us directly (e.g., by email), we may receive your name, email address, and the contents of your message.
We do not knowingly collect sensitive personal data such as payment card numbers, government identification numbers, or health information unless explicitly stated for a specific Service.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our Services;
- Analyse usage patterns and optimise user experience;
- Respond to your enquiries and support requests;
- Display relevant advertisements through third-party partners;
- Monitor and enforce our terms of service;
- Comply with applicable laws and regulations.
4. Analytics & Performance
We use third-party analytics tools (such as Google Analytics or Firebase Analytics) to collect aggregated, anonymised data about how our Services are used. This data helps us understand user behaviour, diagnose technical issues, and improve features.
These analytics providers may set cookies or use similar tracking technologies. The data collected is processed in accordance with each provider’s own privacy policy. We do not use analytics data to personally identify individual users.
5. Advertising & Third-Party Ad Services
Some of our mobile applications and websites may display advertisements served by third-party advertising networks, including Google AdMob. These partners may use cookies, device identifiers, or other tracking technologies to collect information about your device and usage in order to deliver advertisements that may be relevant to your interests.
The information collected by ad partners may include, but is not limited to:
- Advertising ID (e.g., Google Advertising ID / IDFA);
- IP address (which may indicate approximate location);
- App usage and interaction data;
- Device identifiers and browser/app information.
You can opt out of personalised advertising by adjusting the settings on your mobile device:
- Android: Settings → Google → Ads → Opt out of Ads Personalisation.
- iOS: Settings → Privacy → Apple Advertising → Limit Ad Tracking.
For more information about how Google uses data from advertising partners, please visit: policies.google.com/technologies/partner-sites.
6. Third-Party Services
Our Services may contain links to, or integrate with, third-party services and platforms that are not operated by us. We are not responsible for the privacy practices of these third parties and encourage you to read their individual privacy policies.
Third-party services we may integrate with include, but are not limited to:
- Google Analytics / Firebase
- Google AdMob
- App distribution platforms (Google Play, Apple App Store)
- Cloud hosting and infrastructure providers
7. Data Retention
We retain personal information only for as long as necessary to provide our Services and fulfil the purposes described in this policy, or as required by applicable law. Aggregated, anonymised data may be retained indefinitely as it cannot be used to identify individuals.
8. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or alteration. However, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use our Services with this in mind.
9. Children’s Privacy
Our Services are not directed to children under the age of 13 (or a higher age threshold where required by applicable law). We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at support@holentrix.com so we can take steps to delete it promptly.
Where our applications are categorised as suitable for children under relevant app store guidelines, we ensure that only non-personalised, family-safe advertising is served, in compliance with applicable regulations including COPPA and GDPR-K.
10. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request that we delete your personal data.
- Objection: Object to the processing of your data for certain purposes.
- Restriction: Request that we restrict processing of your data.
- Portability: Receive your data in a structured, machine-readable format.
- Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.
To exercise any of these rights, please contact us at support@holentrix.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
11. Cookies & Similar Technologies
Our websites may use cookies and similar tracking technologies to enhance your experience and collect usage information. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our Services.
12. International Data Transfers
Your information may be processed in countries other than your own. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection law.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our Services after any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: HOLENTRIX LTD
- Email: support@holentrix.com
- Website: holentrix.com